Our Privacy Policy

Last updated by Exit Games on: 12/03/2025.


1. Welcome

This privacy policy applies to the company Exit Games BV, registered under VAT number BE 0773.622.411, with the following addresses:

  • Exit Games Ghent: Bagattenstraat 132, 9000 Ghent
  • Exit Games Bruges: Hoefijzerpad 17E, 8000 Bruges
  • Exit Games Antwerp: Godefrieduskaai 28, 2000 Antwerp
  • Exit Games Mol: Statiestraat 71, 2400 Mol
  • Exit Games Sint-Truiden: Galerij Astrid, Statiestraat 45, 3800 Sint-Truiden
  • Exit Games Leuven: Blijde Inkomststraat 103, 3000 Leuven

Exit Games values the privacy of our customers and visitors to our website www.exitgames.be. This privacy policy describes the data we collect, how we use it, and what rights you have regarding your personal data. This Privacy Policy is an integral part of our General Terms and Conditions.
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2. Personal Data

We collect various types of data, including:

A. Limited data you provide to us:

  • Name, email address, phone number, and other contact details (e.g., when making a reservation).
  • Payment details for bookings.
  • Any additional information you share with us via email, phone, or website forms.

B. Automatically collected data: ​

When visiting our website, we may automatically collect certain data, such as:

  • IP address
  • Browser and device information
  • Browsing behavior on our website (e.g., through cookies)

While you are never required to provide personal data, refusing to share necessary information may hinder or make it impossible for us to provide our services.


3. Processing Purposes

We process personal data as part of our general customer and order management, or to provide our services. This includes customer administration, order and delivery tracking, invoicing, responding to inquiries, and marketing purposes.

The processing is based on the following legal grounds:

  • Based on your consent;
  • Necessary for the execution of a contract;
  • Necessary to comply with a legal obligation;
  • To protect your vital interests or those of another person;
  • For the fulfillment of a task of public interest;
  • Necessary to protect our legitimate business interests.

We use your data for the following purposes:

  • Processing reservations and payments.
  • Communication about your booking or other inquiries.
  • Improving our services and website.
  • Marketing purposes (such as sending offers, provided you have given consent).
  • Legal obligations and security.


4. Sharing with Third Parties

If necessary to achieve the intended purposes, we may share personal data with employees and professional partners. Our partners are required to take the necessary technical and organizational measures to protect your data. We will never sell your personal data to third parties. However, in the event of a business reorganization, bankruptcy, or transfer of activities, data that is part of our business operations may be transferred to third parties.

In limited cases, we may also be required to share personal data due to a court order or mandatory legal obligations, such as fraud prevention or security measures, or to protect our rights.

Additionally, we share your data only with third parties when necessary, such as:

  • Payment service providers for processing transactions.
  • Hosting and IT service providers assisting in website management.
  • Government authorities, when legally required.


5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance the user experience. You can manage cookies through your browser settings. For more information about cookies, please refer to our Cookie Policy (www.exitgames.be/cookiebeleid).


6. Security

We apply at least the standard technical and organizational security measures reasonably expected to protect your personal data from destruction, loss, alteration, forgery, distribution, or unauthorized access.

Personal data will only be transferred to a partner in a country outside the European Economic Area if that country ensures an adequate level of protection for your personal data. Before sharing personal data with a partner in the United States, we require a separate processing agreement or certification under the Privacy Shield Framework (www.privacyshield.gov).

We cannot be held liable for any incorrect or unlawful use of personal data by third parties. You remain responsible for maintaining the confidentiality and security of your computer, IP address, login, and identification details.


7. Your Rights

You have the right to:

  • Access your personal data.
  • Request corrections or deletion of data.
  • Object to the use of your data for marketing purposes.
  • Withdraw your consent (if applicable).

To exercise these rights, please contact us at escape@exitgames.be.


8. Data Retention Period

Personal data is processed and retained for a reasonable period necessary to achieve the intended purposes, considering: Our contractual relationship with you, Legal requirements, and Standard retention mechanisms (such as backups), which are reasonably time-limited.


9. Your Privacy

We take all possible measures to protect your privacy and strictly adhere to:

  • The Law of December 8, 1992, on the protection of privacy with regard to the processing of personal data (as amended by the Law of December 11, 1998, "Data Processing Law").
  • The anti-spam provisions of Book XII of the Code of Economic Law concerning electronic commerce.
  • The European Regulation 2016/679 of April 27, 2016, on the protection of personal data (General Data Protection Regulation, GDPR).


10. Contact Information

If you have any questions about our privacy policy, please contact us at: ​

  • Exit Games BV
  • Bagattenstraat 132, 9000 Ghent
  • escape@exitgames.be
  • +32 489 303149

All individuals whose personal data we store also have the right to file a complaint with the Data Protection Authority: